Privacy policy

Orluny operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you.

We may collect the following types of personal information:

  • Contact details: name, address, billing address, shipping address, phone number, email address
  • Payment information: payment method, transaction details, billing details, confirmation of payment
  • Account information: username, password, preferences and settings
  • Transaction information: products viewed, added to cart, purchased, returned or exchanged
  • Communications: messages you send us (e.g. customer support requests)
  • Device information: IP address, browser type, device identifiers
  • Usage data: how you interact with our website and services

2. How We Collect Your Information

We collect your information:

  • Directly from you (when you place an order, create an account, or contact us)
  • Automatically through cookies and similar technologies when you use our site
  • From service providers and partners who help us operate our business

3. How We Use Your Personal Information

We use your personal information to:

✔️ Provide and improve our services

  • Process and fulfill your orders
  • Manage your account
  • Deliver products and handle returns
  • Personalize your experience

📢 Marketing and advertising

  • Send promotional emails or offers
  • Show relevant ads based on your activity

🔐 Security and fraud prevention

  • Protect transactions
  • Detect suspicious or fraudulent activity

💬 Customer support

  • Respond to your questions
  • Provide assistance and updates

⚖️ Legal compliance

  • Comply with laws and regulations
  • Enforce our terms and policies

4. Sharing Your Information

We may share your personal information with:

  • Service providers (payment processing, shipping, hosting, analytics, customer support)
  • Marketing partners to help us advertise our products
  • Authorities or legal entities when required by law
  • Business partners or affiliates when necessary

We only share information when necessary and in accordance with this Privacy Policy.

5. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their policies before sharing your data.

6. Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us so we can delete it.

7. Security and Data Retention

We take reasonable measures to protect your personal information. However, no system is completely secure.

We retain your data only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data
  • Receive a copy of your data
  • Opt out of marketing communications

To exercise your rights, contact us at:
📩 support@orluny.com

9. Marketing Preferences

You can unsubscribe from marketing emails at any time using the link provided in our emails.

Even if you opt out, we may still send you transactional messages (e.g. order confirmations).

10. International Data Transfers

Your information may be processed in countries outside your residence. We take appropriate measures to ensure your data remains protected.

11. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated date.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

📩 support@orluny.com